Understanding Cancellation Windows

Group Class Cancellation Windows:

Your trainer may set a cancellation window for group classes. This means you cannot self-cancel within a certain number of hours before the class starts.

How It Works:

• Outside the window - You can freely cancel from your dashboard • Inside the window - Self-cancellation is blocked; contact your trainer to cancel

Example:

If the cancellation window is 12 hours, and your class is at 9 AM: • Before 9 PM the night before: You can cancel freely • After 9 PM: Cancellation is blocked; contact your trainer

Why Cancellation Windows Exist:

• Protects trainers from last-minute empty spots • Allows waitlisted clients to be notified in time • Encourages attendance commitment • Helps with class capacity planning

What If I Need to Cancel Inside the Window?

Contact your trainer directly. They have the ability to cancel bookings at any time and can help you with legitimate emergencies.

Note: Cancellation windows are set by each trainer and may vary between businesses.