Disabling & Re-enabling Accounts

Disabling a Trainer Account:

When a trainer leaves your business or you need to temporarily restrict access:

1. Open the team member's edit panel (click their row or the edit icon) 2. In the Account Status section, toggle the switch to Inactive 3. Click Save Changes

What Happens When a Member is Disabled:

• They are immediately logged out and cannot sign back in • Their data, client assignments, and history are fully preserved • They no longer appear in trainer selection dropdowns • Existing appointments remain on the calendar for record-keeping • They appear in the collapsed Inactive Members section at the bottom of the Team page

Re-enabling an Account:

1. On the Team page, expand the Inactive Members section 2. Click on the inactive member 3. Toggle their status back to Active 4. Click Save Changes

They can now log in again with their existing credentials.

Important Notes:

• You cannot deactivate your own account • All changes are logged in the audit trail (Settings > Audit) • Disabling is reversible — no data is lost